Booking Terms

Booking a training course

When you book a training course with us, we will work with you to finalise the date and time if this is not provided at the time of your booking. You will receive an acknowledgement of your requested booking by email, and then a subsequent email confirmation once your booking has been accepted.

The Provider reserves the right to alter the course content and/or trainer for reasons beyond their control.

Payment in advance

Providers very keen to keep prices as low as possible for all their customers. In order to do this, it is important that we collect fees for training courses promptly. Unfortunately, chasing unpaid bills is costly. In order to avoid having to pass on these costs to you, we ask for payment in advance.

Please ensure that your payment for the course arrives 14 days ahead before the course start date.

The booker and where applicable, their organisation, by placing the booking they shall be jointly and severally liable for the payment of the course fee.

If you are self-funding your training (ie the course is not being paid for by your employer) then your booking will not be confirmed until full payment is received. Please ensure that you book well in advance, and that payment is made at least 14 days ahead of the course date. This also applies to any non-UK bookings.

We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees.

Your invoice

We try to make sure that we send the invoice for the course to the right person or department. If you have received the invoice but are not the right person, please pass it on to the appropriate department so that they can arrange payment for your course in plenty of time.

What if I want to transfer, postpone or have to cancel?

Transferring to a different date or course

If you wish to transfer your course to a different date or change the course itself, please contact us as soon as possible. There may be a change fee levied.

Postponing a course

If you wish to postpone your course, please contact us as soon as possible. There may be a postponement fee levied.

Cancelling a course

If you wish to cancel your course, please contact us as soon as possible so we can do our best to provide you with alternative options such as offering a transfer to an alternative date or similar course before cancelling if that is ultimately your wish.

The following charges apply:

21+ days before a course start date – £76 administration fee deducted from course fee with the balance of the payment credited to your account with us. You are welcome to use that credit against future course bookings.

14 – 21 days before a course start date – 50% of the course fee. The balance of the payment will be credited to your account with us. You are welcome to use that credit against future course bookings.

0 – 14 days before a course start date – 100% of the course fee. No refund or credit will be provided.

Please note that non-payment and/or non-attendance does not constitute a cancellation.

What if the course is cancelled by you or the Provider?

We and the Provider reserve the right to alter or cancel any course and change venues at any time without liability but if they have to do this, we will try and offer you an alternative date or provide you with the credit.

In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course will be refunded in full.

Copyright and all intellectual property rights in the course materials remains vested with the Provider and its trainer(s).

Limitation Liability

In the event of any breach by the Provider arising out of or connected with this website and/or the courses, the Provider shall not be liable to you for the following: indirect or consequential loss, loss of profit, loss of earnings and revenue, loss of time, loss and/or corruption of data, anticipated savings or goodwill. In any event the maximum liability to you for any claim arising (whether in contract, negligence, tort or otherwise) shall be limited to the applicable fee paid in respect of the course being the subject matter of the claim.

Disclaimer: the courses and supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Trainers, presenters, authors, Providers and will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including reliance on any content for the purposes of giving advice to third parties.

Other: Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of the Provider’s negligence.

A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms.

These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.