My business travel pattern on British Airways has been broken.
Here’s what my usual pattern is (assuming a short business trip):
Drive to Heathrow Terminal 5 having pre-booked my parking at T5 Short-Stay. Park on level 2. Lift up to Departures, go to Security South and depending on the length of the fast track security check queue switch to the normal track as it’s faster!
Check the gate number and then make my way to one of the lounges where I pick up the newspaper, FT of course, dodge all the other passengers who were also let in and stop by the soft drinks section to grab a coke. Except ….. there was no coca cola. No shiny red mini tins. Not even the shiny white mini tins for diet coke in sight. Instead it was Pepsi and Pepsi Max.
I was not a happy bunny.
And yes, Pepsi and Coca-cola do actually taste completely different to sensitive taste buds such as mine.
In-flight, same issue. No coke. Somehow British Airways decided it was a good thing to switch out my favourite drink for something else. And it happened in the space of a couple of weeks (from the 1st March?). I wonder how many other passengers including the regular ones are put out by this change. In fact, I wonder what they did with all their old stock? If it’s sitting in a warehouse they could ship it to me if they like.
So I asked for a ginger ale and it’s switched from Canada Dry to Britvic?!!
(Btw, Britvic is also the licensed bottler for PepsiCo products within the UK – spot a theme here?)
I gave up and had water instead and after landing the first thing I did was to buy my shiny red can.
Some of you readers might be thinking ‘There’s a bright side to this all as it’s forced a damper on my soft drink addiction in-flight’, however now I see myself drinking a 330ml can or a 500ml bottle instead of the cute 150ml cans fuelling the addiction more. ;(
- I’m opting for water in-flight.
- Coca-cola is happy as my lifetime value to them has increased as I’m buying more cans and bottles at expensive air-side prices.
- British Airways are unlikely to swap back as they must have got a cracking deal from Pepsi.
- I’m still not a happy bunny.