Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Customer Service (0 reviews) from £390 Tue 23 Oct 2018 Birmingham £390.00 Book Thu 22 Nov 2018 London £390.00 Book Birmingham, Bristol, Edinburgh, Leeds, London, NottinghamGet in touch1 dayFull timePublic | ClassroomBeginnerCPD 5.511797DescriptionWhy attendContentsAn inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Benefits Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid. Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry Recognise and develop selling skills to promote our services Feedback forms. What works? How to ensure customer feedback. Understand effective complaint handling formulas that resolve every time. 9.30-10.00: Coffee and Intro. What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how to deliver them in the leisure industry. 10.30-11.15: Product knowledge. The backbone of amazing customer service. 11.15-11.30: Coffee break 11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13.45: Lunch 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Let’s do it their way. 14.45-15.45: Sales is everyone’s business in customer service. 15.45-16.45 Complaint handling strategies. How to get customer feedback that makes the difference. Finish. Now let’s do it! Action Plan. By PTP Training & Marketing Leave a review Cancel replyYou must log in to leave a review Email. Password Remember Me Lost your password? Register Forgotten Password Cancel Register For This Site A password will be e-mailed to you. Username. E-mail Login with your Social ID Login with your Social ID This site uses Akismet to reduce spam. Learn how your comment data is processed.