Call Centre – Achieving Best Practice

Customer Service

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from £390

Wed 31 Oct 2018 Nottingham £390.00 Book
Tue 13 Nov 2018 Manchester £390.00 Book
Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch
  • 1 day
  • Full time
  • Public | Classroom
  • Beginner
  • 5.5
  • 11799

This course has been designed and adapted for a number of PTP’s clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

This customer care training course is available throughout the UK.

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