Customer Satisfaction as a Selling Tool

Customer Service

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from £390

1 2

Tue 28 Aug 2018 London £390.00 Book
Mon 10 Sep 2018 Leeds £390.00 Book
Mon 1 Oct 2018 Birmingham £390.00 Book
Thu 18 Oct 2018 Edinburgh £390.00 Book
Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch
  • 1 day
  • Full time
  • Public | Classroom
  • Beginner
  • 10
  • 11643

Overview

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.

Timetable

09:30 – 10:00 Coffee & Course Objectives

10:00 – 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

10:30 – 11:15 What do we Need to Know Before Making Contact and Developing Questions

11:15 – 11:30 Coffee Break

11:30 – 12:15 Objection Handling

12:15 – 13:00 Role Plays

13:00 – 14:00 Lunch Break

14:00 – 15:00 Customer Care Role Plays in Groups

15:00 – 15:30 Developing Best Practice

15:30 – 16:30 Dealing with Complaints and Achieving Excellent Customer Care

16:30 – 16:45 Summary & Action Plans Agreed

Benefits

  • Understanding the need to be pro-active in customer care
  • A personally developed script to approach customers regarding service levels
  • Well rehearsed answers to complaints and compliments
  • How to turn complaints and compliments into more business

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