Dealing with Difficult People Effective Communications (0 reviews) from £390 Tue 6 Nov 2018 London £390.00 Book Wed 28 Nov 2018 Leeds £390.00 Book Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch1 dayFull timePublic | ClassroomBeginnerCPD 5.511818DescriptionWhy attendContentsThis dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people. Benefits Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations and avoid escalating them further Recognise personality types with which you may clash Handle aggressive behaviour Calm angry, upset and unresponsive individuals 09:30 – 10:00 Coffee & Course Objectives 10:00 – 11:00 A Difficult Exercise 11:00 – 11:15 Coffee 11:15 – 11:45 Identifying Customer Types 11:45 – 12:15 Customer Types – Behaviour 12:15 – 13:00 Strategies for Dealing with the Different Customer Types 13:00 – 13:45 Lunch 13:45 – 14:30 Why Does a Customer Complain? 14:30 – 15:00 Dealing with Complaints 15:00 – 16:15 Complaint Recordings (Includes working coffee break at 15:30) 16:15 – 16:30 Assignment 16:30 Summary & Action Plans Agreed By PTP Training & Marketing Leave a review Cancel replyYou must log in to leave a review Email. Password Remember Me Lost your password? Register Forgotten Password Cancel Register For This Site A password will be e-mailed to you. Username. E-mail Login with your Social ID Login with your Social ID This site uses Akismet to reduce spam. Learn how your comment data is processed.