Enhancing the Visitors Experience

Administration

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from £390

Fri 5 Oct 2018 Edinburgh £390.00 Book
Tue 9 Oct 2018 Leeds £390.00 Book
Mon 29 Oct 2018 London £390.00 Book
Wed 14 Nov 2018 Bristol £390.00 Book
Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch
  • 1 day
  • Full time
  • Public | Classroom
  • Beginner
  • CPD 5.5
  • 8
  • 11783

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.  This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.

The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.

The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way.

During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices.  Furthering your communication skills and developing positive attitudes are main features of the day.

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