Excellent Customer Care – Incoming Calls

Customer Service

(1 reviews)

from £390

1 2

Thu 25 Oct 2018 Edinburgh £390.00 Book
Thu 8 Nov 2018 Leeds £390.00 Book
Fri 9 Nov 2018 Nottingham £390.00 Book
Wed 14 Nov 2018 London £390.00 Book
Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch
  • 1 day
  • Full time
  • Public | Classroom
  • Beginner
  • 11691

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone.

Reviews 1

  1. Post

    I recently attended the Excellent Customer Care – Incoming Calls training course for a one-to-one session. Tracey Richards provided excellent training, which was suited to my individual requirements.

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