How to say ‘No’ and retain Customer Satisfaction

Customer Service

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from £390

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Wed 5 Sep 2018 Birmingham £390.00 Book
Tue 25 Sep 2018 Edinburgh £390.00 Book
Wed 3 Oct 2018 London £390.00 Book
Fri 2 Nov 2018 Bristol £390.00 Book
Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch
  • 1 day
  • Full time
  • Public | Classroom
  • Beginner
  • 11719

Saying ‘No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer’s expectations and how objections can be handled in a positive way.

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