How to say ‘No’ and retain Customer Satisfaction

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from £390

Fri 2 Nov 2018 Bristol £390.00 Book
Tue 27 Nov 2018 Nottingham £390.00 Book
Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch
  • 1 day
  • Full time
  • Public | Classroom
  • Beginner
  • 11719

Saying ‘No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer’s expectations and how objections can be handled in a positive way.

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