ITIL Practitioner follows on from ITIL Foundation to provide guidance on adopting and adapting the ITIL framework to support business needs. It focuses on implementing the key concepts learnt in ITIL Foundation.
The ITIL Practitioner course focuses its attention on improvement initiatives and how to better change management, communication, and measurement. Progress in these key areas will lead to the better cohesion of IT services within your business.
Our ITIL Practitioner course lasts for 2 days, during which, using instructor-led tuition and practical exercises, you’ll be learning how to apply the CSI (Continual Service Improvement) approach, learning the nine guiding principles, and the three key areas crucial for the success of improvement initiatives. On the last day of training, you will take the ITIL Practitioner exam.
This course will help you follow and implement the 9 Guiding Principles of ITIL that are crucial for navigating your way through arduous decisions that may arise in service management.
The 9 Guiding Principles, as described by AXELOS, are:
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Keep it simple