Jira Administration: Getting a service desk up and running

JIRA

(0 reviews)

  • 7 hours
  • Full time
  • Public | Online
  • Intermediate
  • 17766

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. You’ll get hands-on experience performing the most crucial configuration tasks to set up your service desk.

Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasized for each topic.

Leave a review

You must log in to leave a review

This site uses Akismet to reduce spam. Learn how your comment data is processed.