Masterclass in Handling Incoming Telephone Calls – Half Day (pm)

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from £250

Wed 31 Oct 2018 Leeds £250.00 Book
Thu 22 Nov 2018 Bristol £250.00 Book
Wed 5 Dec 2018 Birmingham £250.00 Book
Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch
  • 0.5 day
  • Full time
  • Public | Classroom
  • Beginner
  • 11758

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the ‘hate factors’ their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls.

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