Office Administration Plus
This is a great course bundle for anyone looking to make the leap into Office Administration or just polish up their skills. The course also contains a range of soft skills designed to develop you personally such as customer service and written communication, time management, complaints handling, IT Security, Data Protection, and social media use in the workplace… plus more. It also covers a variety of core skills and software applications an Office Administrator is likely to use in their day-to-day activities, such as the Microsoft Office suite, which cover: Excel, Word, Outlook, PowerPoint, and Access.
The Microsoft Office Specialist is a globally recognised qualification. Having a Microsoft Office Specialist certification on your CV demonstrates that you have gained the necessary expertise to competently use Microsoft applications, giving you a competitive advantage when job hunting as well as in the workplace. It will significantly increase your confidence, skills and employability. It will serve to objectively validate your IT skills and assist in your advancement in your chosen career. Each certificate is a qualification in its own right – so you can take just one, or as many as you like. For instance, you can choose to become a Microsoft Office Specialist in Word or Excel or PowerPoint… or all of them if you choose.
Microsoft Office Specialist certification courses included (click a title to see the syllabus):
GOOD TO KNOW: By enrolling onto this course, you will get access to all of these Microsoft courses. You will not have to pay for each course individually.
- Microsoft Office Specialist (MOS) 77-418: Word 2013
- Microsoft Office Specialist (MOS) 77-420: Excel 2013
- Microsoft Office Specialist (MOS) 77-422: PowerPoint 2013
- Microsoft Office Specialist (MOS) 77-423: Outlook 2013
- Microsoft Office Specialist (MOS) 77-424: Access 2013
Office Administration Courses:
|Customer Service||Learn how to deliver excellent customer service and recognise bad customer service. Throughout this course, customer service is dealt with externally and internally with worked examples. Training is also given on how to learn from customer insights. This is an excellent course to take for Office Administrators wanting to work in a receptionist role – who will be meeting and greeting clients, and answering the telephone and emails.|
|Complaints Handling||This course will look at how to properly record complaints and compliments, what processes to follow, and how we (as a business) learn from them. An excellent course to help prepare Office Administrators deal with customers where there is customer interaction.|
|Time Management||This course focuses on what makes effective time management and offers some strategies and advice to increasing efficiency in the office.|
|Written Communication||This e-learning course is about communicating appropriately within the workplace. Although it mainly concentrates on written communication, there is additional information to enable a prospective Office Administrator to look at communication holistically.|
|IT Security||This course teaches best practices of IT Security in the workplace, understanding company policy when it comes to Network Eavesdropping, applying protective measures, identifying threats to employee passwords, and how to minimize cyber attacks. The course also looks at malware. Specifically what it is, why it’s a threat to IT Security, how to recognize it, and how to minimize data breaches.|
|General Security||This course will equip any prospective Office Administrator with a greater understanding of security threats, as well as recognising the various types and consequences of a breach in company security.|
|Data Protection Act||Through this course, you will be introduced to the Data Protection Act (DPA), the terminology used in the Act and how to apply it to your workplace. An absolute ‘must’ if you are working with sensitive data, such as employee and customer records.|
|Managing your Digital Footprint||This course defines the ‘Digital Footprint’ and then goes on to list the dangers associated with Social Media use. The course also covers how to conduct an online audit and offers help in resolving any identified problems. An excellent course for Office Administrators to know how to minimize damage to their company’s reputation through personal social media use.|
How is each course taught?
All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Most lessons are also interactive, prompting the learner to participate. This might involve answering on-screen questions, participating in tasks, and using simulators as if you were using the real software program.
Are there exams involved and how much do they cost?
After completing each Microsoft course you have the option to become certified in each area. In order to do this, you must sit an official exam. We can provide you with complete guidance on the exam process from locating your nearest testing centre, to booking, and receiving your certification.
We do not cover the cost of exam fees. This is something you will have to cover yourself.
How long will it take me to complete each course?
This is a six week course, but is self-paced, meaning you can finish it a lot sooner. Some people finish their course faster than others. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them. As a guide, the following courses are 12 hours each: Excel, Access, Word; and the remaining two: Outlook and PowerPoint are 8 hours each. The enhancement skills courses range from 1-4 hours each.