Telephone Techniques – Incoming & Outgoing Calls Effective Communications (0 reviews) from £390 Tue 30 Oct 2018 London £390.00 Book Tue 20 Nov 2018 Leeds £390.00 Book Birmingham, Bristol, Edinburgh, Leeds, London, Manchester, NottinghamGet in touch1 dayFull timePublic | ClassroomBeginnerCPD 5.51011663DescriptionWhy attendContentsThis telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. Benefits Greater confidence to make outgoing calls professionally Greater confidence to handle incoming calls courteously and professionally The ability to get through to the right person Increased confidence to return calls To return to the workplace with genuine leads generated during the course Discuss and resolve any obstacles and problems 09:30 – 10:00 Coffee & Course Objectives 10:00 – 10:45 Task 1 (What do we hate about calling other companies?) 10:45 – 11:15 Participant to make Outgoing Calls. 11:15 – 11:45 Incoming Calls – The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 11:45 – 12:00 Coffee Break 12:00 – 13:00 Outgoing Calls (Who?, Why?, When?) 13:00 – 14:00 Lunch Break 14:00 – 14:30 Task 2 (What do you really want to achieve with these calls?) 14:30 – 15:15 Negotiating Skills On The Telephone 15:15 – 15:30 Coffee Break 15:30 – 16:00 Participant to Make Outgoing Calls 16:00 – 16:30 Using A Prospect System (Following up enquiries effectively) 16:30 – 16:45 Summary & Action Plans Agreed By PTP Training & Marketing Leave a review Cancel replyYou must log in to leave a review Email. Password Remember Me Lost your password? Register Forgotten Password Cancel Register For This Site A password will be e-mailed to you. Username. E-mail Login with your Social ID Login with your Social ID This site uses Akismet to reduce spam. Learn how your comment data is processed.