All You Need To Know About Receptionist Multitasking

Joanna Administration

As a receptionist, you’ll be the face of front of house business practices.

Whether you’re taking appointments and new business enquiries over the telephone or are the first port of all when it comes to face to face dealings at reception, the modern day receptionist must deal with a multitude of interpersonal tasks on a day to day basis.

Read on to learn more about the demand of this hugely popular role, and how you can train to become an outstanding multitasking receptionist.

What Does A Receptionist Multitasking Different Duties Do?

Whether dealing face to face with visitors or organising essential meetings for company employees, a great receptionist will act as a central liaison for the business, assisting in multiple areas to maintain a smooth operation.

The traditional receptionist will need to absorb multiple responsibilities on a daily basis, from word processing, filing and diary management through to note taking, inbound and outbound telephone calls, greeting visitors and more. Receptionists are employed across a variety of sectors, including, but not limited to:

  • Offices
  • Hotels
  • Leisure facilities
  • Casinos
  • Hospitals and surgeries
  • Travel depots
  • Dentist practices
  • Banks

You’ll often be required to take on a number of administrative tasks such as word processing, file management, post, and even some HR roles depending on the size and type of the business.

What Skills Do I Need To Become A Receptionist?

It’s incredibly important that any receptionist multitasking different duties is able to effectively organise simultaneous work flows. You’ll need a high level of initiative to help prioritise your work, but it’s also well worth remembering that you won’t just need to organise yourself, but many of your colleagues too!

Due to the many administrative duties that a receptionist may be required to tackle, it’s highly recommended that you’re familiar with common office software packages including Word, Excel, Outlook and Power Point. 

Since there will often be a large element of face to face and telephone interaction with customers, some of the most sought after attributes within the role are to have a great telephone manner as well as being a polite, service orientated communicator.

Furthermore, you’ll often be the first impression that a new customer or visitor has of the business which is why it’s so crucial that you look to maintain a friendly, professional manner at all times.

What Qualifications Can Help Me Become A Successful Receptionist?

Although there are no formal receptionist qualifications, previous office duty experience will play a big factor in your success. You can supplement these office skills with some excellent training courses which can help you to attain an expert understanding of software packages such as Word and Excel, as well as working on interpersonal skills such as communication and organisation.

There’s plenty of room for growth during and beyond your time as a receptionist, and so becoming familiar with more complex HR and admin duties can be a big plus. Tasks such as payroll, minute taking and generating internal/external communications will be a big advantage when it comes to applying for future positions and promotions.

Get qualified

IAM Level 3 Award in Professional PA and Administration Skills
IQ IAM Level 3 Certificate in Business and Administrative Management (VRQ)
IQ IAM Level 4 Certificate in Office and Administration Management (VRQ)

Career Progression

The career progressions available will largely depend on the industry you’re working in, however a capable receptionist multitasking a number of sought after duties can lead to competitive wage packages. This can be furthered still by taking up a role in, for example, the legal or medical profession where specialist knowledge is required. Take a look below at some of the salary guides for different roles:

Receptionist £12,000 – £22,000

Personal Assistant £18,000 – £50,000

Secretary £14,000 – £25,000

Legal Secretary £18,000 – £35,000

Office Manager £18,000 – £50,000

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