We live in a world that is becoming increasingly more automated where computers and electronic-based systems and processes are taking over. And it seems to me that people forget to ask the question ‘is this electronic process or system going to be more efficient? Before they start down that path. Which side of the debate of paper vs digital do you fall on?
So it was a breath of fresh air when I recently booked my car in for a MOT (Ministry of Transport test that makes sure that your vehicle is fit to be driven on the roads in the UK) and arrived to drop the car and keys off at the garage.
Their appointments booking system is manual. A paper diary opened at the right date that simply had my name, car registration and ‘work to be done’ with a price next to it. There was no, ‘please wait while I check our booking system which is running slow this morning’ or ‘oh no, the computer system has frozen. I need to wait to get it reset’. I was in and out in 5 minutes with the promise that I’d receive a call with an update by lunchtime.
The call came through before lunchtime and my car has passed its MOT – bonus! On picking my car up, I paid the invoice which was done through their electronic system using a laptop and home printer. Nothing complex but quicker than handwriting a paper receipt. I was just asked for my address (they had pre-filled the rest of the information ahead of time) and hey presto I was holding my receipt within minutes and I happily drove away in my MOT’d car.
So there you have it, the perfect example of when the right tool for the right job pays dividends and it doesn’t even have to be digital!