Team: Professional Services

City: Manchester

Country: United Kingdom

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize software for the life sciences industry. We are bringing to market a modern cloud solution designed to optimize laboratories with increased efficiency and productivity by streamlining processes. Join the team that will partner with our customers to implement one of Veeva’s newest products - Veeva Vault LIMS.

Passionate about bringing disruptive technology to customers and have novel ideas for successful GMP software implementation? This role will allow you to help our clients to drive new product adoption through successful implementations.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Qualified candidates must be legally authorized to be employed in the EU or UK. Veeva does not provide sponsorship for employment visas for this position.

What You’ll Do

• Lead life sciences customers in the implementation of Vault Quality Suite applications to ensure customer success
• Guide customers on how to enhance their platforms with an innovative approach through cloud-based software applications
• Define strategies and implementation programs for deploying Veeva Vault LIMS across organizations
• Project management including resource planning, leading and motivating a cross-functional team, and project budget tracking and forecasting
• Primary customer liaison managing communication between the project team, customer, external partners and internal stakeholders
• Mentor project team and junior consultants in the Professional Services organization
• Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)

Requirements

• 8+ years of experience implementing and/or supporting LIMS systems
• Proven track of delivering subject matter expertise on implementation methodology and driving best practices
• Demonstrated expertise in customer leadership and fostering a collaborative team environment
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
• Ability to travel upon business requirements

Nice to Have

• Understanding of business requirements, scientific data, compliance considerations, and processes for laboratory information management, life sciences compliance, and/or computer systems validation
• Experience implementing Laboratory Information Management Systems for life sciences as a consultant, business, or IT representative
• Direct experience with systems such as LabWare, SQL LIMS, LabVantage, StarLIMS, SampleManager, SmartLab, BIOVIA, Nugenesis, Empower, Laboratory Information Manager System, QMS, ELN, LIMS, and other informatics or similar systems
• Consulting experience
• SaaS/Cloud experience

LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talentaccommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.