About Us

As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international mobility. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients.

Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field.

We love to invest in our people’s success and development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins.

About the Role

We are seeking a dynamic and organised Project and Resourcing Manager to join our Customer Success Team at ECA Global. In this role, you will ensure the seamless execution of ECA Expert implementation as well as other Customer Success initiatives, by managing project timelines, optimising resource allocation, and driving operational efficiency. The ideal candidate is a strategic thinker with strong project management and resourcing experience, excellent communication skills, and a passion for delivering exceptional customer outcomes.

Requirements

Key Responsibilities

Project Management

• Lead end-to-end project planning, execution, and monitoring for ECA Expert implementations, ad hoc client projects and Customer Success initiatives.
• Coordinate with cross-functional teams (e.g., Sales, Product, Engineering) to ensure successful onboarding, implementation, and ongoing customer support.
• Develop and maintain project plans, timelines, and deliverables using project management tools (e.g. Click Up, Jira, Confluence).
• Identify and mitigate risks, ensuring projects are delivered on time and within scope. Track risks and decisions within projects.
• Communicate progress, challenges, and successes to internal and external stakeholders.

Resourcing and Capacity Planning

• Assess and allocate team resources to ensure optimal workload distribution and project efficiency, in particular, manage the resourcing of a pool of Business Analysts.
• Collaborate with team leads to forecast resource needs based on upcoming projects and customer demands.
• Track and report on resource utilisation, identifying opportunities to improve productivity.
• Manage and prioritise competing project requirements to align with business goals and customer needs.

Operational Excellence

• Develop and refine processes for managing multiple projects and customer success initiatives.
• Establish metrics and KPIs to track project performance and team effectiveness.
• Implement tools and workflows to streamline project and resource management.
• Drive continuous improvement initiatives to enhance team efficiency, reduce time to value for our clients and increase customer satisfaction.

Customer Focus

• Partner with Customer Success Managers to ensure successful implementation of ECA Expert and other ECA solutions to achieve customer goals and ensure expectations are met.
• Act as a point of escalation for project-related issues, working quickly to resolve them.
• Support the team in delivering a world-class customer experience that fosters retention and growth.

Qualifications

Experience : 5+ years in project management, resource management, or a related role, preferably in a SaaS or technology environment.

Education : Bachelor’s degree in Business Administration, Project Management, or a related field; PMP or equivalent certification is a plus.

Skills :

• Proven experience with project management tools (e.g., Click Up, Jira, Confluence).
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Analytical skills to assess resource needs and evaluate project performance.
• Familiarity with customer success principles and SaaS business models.

Benefits

What’s in it for you

• 💼 Enhanced Stakeholder Pension Contribution
• 🌴 25 days annual leave
• 🏥 Health, Life Insurance + EAP Wellbeing Support
• 💰 Eligible for Annual Bonus Scheme
• 🎉 Long Service Awards
• 🏋️‍♀️ ClassPass Membership
• 👶 Enhanced Family Leave
• 📚 Up to £1,000 per year for personal development & training
• 🚆 Season Ticket Loan
• 🏠 Flexible/hybrid Work Environment
• 🚲 Cycle to Work Scheme
• 👓 Free Eye Test

Our Team and Culture

We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.

Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London, in a great space filled with creative, colourful.

Need a change of scenery? Our breakout areas have comfortable seating and cool décor where you can work in your own space. Not to mention, being in the hub of the West End, we’re surrounded by many cafes and restaurants and are just a hop, skip, and a jump from the tube.