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An overview of this role

We are seeking a highly skilled Business Systems Analyst with a specialization in Customer Relationship Management (CRM). This critical role will play a key part in driving our organization’s CRM strategy, ensuring that our systems align seamlessly with business objectives and contribute to an enhanced customer experience.

What You’ll Do

• Lead collaboration with business stakeholders to conduct in-depth analyses of business requirements for new projects, system enhancements, or process improvements. Provide strategic insights and recommendations to enhance the effectiveness of proposed solutions.
• Translate complex business requirements into comprehensive and detailed functional specifications for IT engineering and architecture teams.
• Enhance documentation practices to ensure clarity, accuracy, and ease of understanding.
• Work closely with IT engineering and architecture teams to ensure that proposed solutions not only meet business needs but also align with technical capabilities.
• Collaborate in a leadership capacity to address business challenges and optimize solution design.
• Foster strong relationships with stakeholders to understand evolving business needs.
• Present findings, recommendations, and project updates to IT leadership and other relevant stakeholders. Communicate complex information in a clear, compelling, and influential manner.
• Take a leadership role in tracking project progress and provide strategic guidance to project teams to ensure successful project delivery.
• Provide mentorship and guidance to junior analysts, contributing to their professional development and fostering a collaborative team environment.
• Models skills and behavior aligned with GitLab Values.
• Consistently demonstrates GitLab remote work best practices.

What You’ll Bring

• 3+ years of experience as a Business Systems Analyst or a related field. This experience should include hands-on experience in CRM systems, with a focus on platforms such as Salesforce.
• Experience in CRM system implementation, customization, and data management.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent written and verbal communication skills to interact with various business stakeholders, including business users, IT teams, and senior management. This includes the ability to explain technical concepts to non-technical stakeholders.
• Proficiency in business analysis methodologies, tools, and techniques. This includes a solid understanding of software development concepts (SDLC).
• Certifications such as Certified Business Analysis Professional (CBAP), Certified ScrumMaster (CSM), or other relevant certifications are desirable.
• Capable of working in US Central Time hours.

About the team

The IT Enterprise Applications Business Systems team at GitLab is in charge of designing, delivering, and maintaining high quality business systems solutions by applying project management methodologies.

How GitLab will support you

• Benefits to support your health, finances, and well-being

• All remote, asynchronous work environment

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.