About Xelix

We’re an enterprise SaaS company building the Control Centre for the CFO office. We work with some of the largest companies in the world and have a hugely exciting product roadmap in place.

Initially focusing on the Accounts Payable (AP) space, we aim to reduce payment risk through the detection of AP errors, and to improve efficiency by automating manual AP processes.

At the heart of our product, we leverage machine learning techniques developed by our data science team to provide a more sophisticated offering than existing solutions.

About the Role

The Junior Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle.

This is an exciting role working within two functions within Xelix: Implementations and Customer Support. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role.

The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers.

This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support.

As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Support, Implementations or Technical roles.

The day-to-day responsibilities of the role are described below, split by function.

Please note this role will require flexibility to work in US hours (i.e. from 1PM to 10PM UK time) in response to our customer needs in FY2025 and beyond. We will be looking to bring in shift patterns to facilitate this with other members of the team. Please only apply for this position if you are willing to provide this flexibility. Note: The weeks that require US hours will not require any days working in the office.

What you’ll be doing - Implementation

• New customer set-ups on Xelix platform (Test and Production)
• Managing technical prerequisites to onboard new clients
• Reviewing customer files for technical elements using Python
• Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing

What you’ll be doing - Customer Support

• Checking the data logs to proactively highlight any issues with Live customers usage of the platform
• Assisting the Support team members with any error resolution on customer files or platform
• Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
• Supporting ad-hoc queries from Customer Success teams on platform behaviour

What you’ll bring

• Minimum 2 years of work experience (placement year / internships considered)
• Degree in a technical subject (Math, Engineering, Data Analysis)
• Familiarity analysing data and writing code in Python
• Ability to work in shifts (1PM to 10PM GMT) every 2 weeks to support a growing customer base in the US

Big Plus Points

• Project Management or Customer Success experience
• Experience working with global customers

What we offer in return

💰 Competitive base salary and OTE

🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days

🏡 Hybrid working with two days a week from our dog-friendly Hoxton office with an on site gym

🏥 Comprehensive private medical & dental cover with Vitality

🍼 Enhanced parental leave pay

📚 Learning & development culture – £500 personal annual budget

🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals

🎯 Lots of team socials & activities

☀️ Annual team retreat

Want to learn more?

• About us
• Xelix blog
• Xelix news
• Xelix on Glassdoor!