Remuneration: Competitive

Location: London

Role Type: Permanent

Key Work Benefits

We take the health and happiness of our employees seriously and we’re consistently searching for new ways to make mkodo the best place to work. From retirement planning to a wellness offering supporting mental & physical wellbeing.

Remote/Flexible working

Generous Holidays

Tech Scheme

Employee Assist Program

Bonus and Profit Share

Birthday Off

Team Socials

Pension Contribution

The Role - Internal Service Desk Engineer

If this is the opportunity you have been waiting for, to work in a fast-paced company with cutting-edge technology, please send your CV to jobs@mkodo.com

Key Skills and Attributes

• Experience in the tech industry in a similar role
• Friendly Internal customer facing attitude
• Strong communication and stakeholder skills
• Be Information security minded.
• Proactivity in addressing issues before being asked to
• Demonstrate integrity in the handling of confidential tasks
• Demonstrate proactivity in picking up change, improvement, or learning tasks (supporting the infrastructure or infosec team) when not busy
• Demonstrate experience of being self-managed
• Have experience of first- and second-line Service Desk Support.
• Be willing to travel on occasion to the Newcastle office and team events as required.
• A willingness and desire for continuous learning.

Nice to have:

• Experience of monitoring information security tooling.
• Have exposure to ISO 27001 audit for the service desk
• Have working knowledge of Windows and MacOS operating systems
• Experience of supporting laptops

About the Role

A fantastic opportunity has arisen for an enthusiastic technical people person to handle incoming support issues from internal stakeholders. This role is hybrid but based for a minimum of three day in our growing London Office. This role can be full time, or part-time hours considered for the right candidate. We need the experience set out below, but above all we are looking for someone willing to help, and a friendly face that our team will want to bring their technical issues to and make the experience of using our Internal Service Desk is a positive one.

Main Responsibilities

Internal Support Desk

• Manage and support software purchased and managed by the Internal Service desk such as Jira, Service Now, Microsoft Office Suite, Microsoft Teams, Salesforce, Miro, Training tools etc.
• Support wider business with implementation and administration of software tools, for example, HR, GRC or finance tooling.
• Process joiners, movers and leavers in relation to their access and equipment.
• Support small estate of other office equipment - video conferencing, printers/scanners.
• Support staff through responses to service desk support tickets, remotely and in person.
• Conduct quarterly software access reviews.
• Support Internal Stakeholders with option appraisals for software purchases.
• Maintain and manage the ITOPs third party register of suppliers.
• Provide 1st line support for the London office for the end user computer estate (predominantly laptops) in person and remotely.
• Perform scheduled checks relating to information security as determined by the Infosec team (e.g. Antivirus monitoring, Laptop Updates, Access Control Audits etc).
• Support staff through responses to service desk support tickets, remotely and in person.
• Continually evolve standards, processes and KPIs for the Service Desk in conjunction with key stakeholders and ensure they are met.
• Support mkodo associates across Newcastle (remotely) & London (remote and in person).
• Support for internal and external audits of our estate and GDPR requests as needed.
• Additional Internal Service Desk tasks arising from advancement of mkodo’s ISO27001 and Information Security Management System (ISMS) certifications.
• Collaborate with third parties for timely resolution of issues.
• Create and update procedural and process documentation.
• Be present in our London Office an average of three days a week.

More benefits

mkodo is a great place to work, with excellent benefits comprising:

• Hybrid/Flexible Working
• Quarterly team events
• Birthday Holiday
• Generous Holiday Allowance
• Tech Loan Scheme
• Performance bonus & profit share scheme
• Cycle to Work scheme
• Travel Loan scheme
• Supplies of fresh fruits, cereals, biscuits, nibbles, etc. in the offices
• Relevant training and training budget
• Digital Nomad Policy
• Life insurance and income protection

Recruitment Process

For our roles, we follow the below process:

Review

We review applications and screen against our requirement criteria

Intro call

Successful applicants are invited to a 30-minute chat with a member of our team to get to know you a little, and tell you more about the role

Skills Assessment

You will be invited to a second stage in the process to meet with more members of the team, and to show off your skills in your area of expertise. There will be the opportunity to ask any questions, and find out more about the role, and also to discuss your experience in more detail.

Final Interview

A final meet with our HR team, and a Head of Engineering - also the chance to ask any questions about the role, and what it’s like to work at mkodo

Offer

We make an offer to the person we feel most suitable for the role and business

or send your CV to jobs@mkodo.com