Are you skilled at building strong relationships with clients and identifying new market opportunities? Do you thrive in overseeing business growth projects and driving operational success? If you’re looking for a fresh challenge with a growing company, we want to hear from you!

About this role

As Operations Manager, you’ll play a crucial role in ensuring the operational and commercial success of our asbestos team. Working alongside the Head of Asbestos and other senior leaders, you’ll lead Project Managers and field staff to deliver client projects to the highest standards, meeting both contractual and business objectives.

You’ll will manage key client accounts nationally, will use internal and external management information for the team and for clients to drive performance improvement, and ensure high levels of productivity from all field based activity.

About you

We’re looking for someone with the skills and drive to excel in this role. You’ll have the technical expertise to deliver at a high level, a strong customer focus, and the ability to organise resources effectively to get the job done. With excellent interpersonal and communication skills, a knack for learning quickly, and a results-driven mindset, you’ll thrive in exceeding expectations and achieving success.

Required
P402,P403, P404 qualifications

Desirable

• Construction or surveying HND or Degree
• Scientific/Maths A-levels, or science HND.
• P401/S301/W504 qualifications

Key Accountabilities Responsibilities

• Operational Performance – you will ensure the achievement of all agreed operational performance targets in accordance with key business objectives, service plan objectives and contractual obligations with each and every client.
• Commercial Performance – you will ensure the achievement of all agreed financial performance targets (turnover, gross profit and net profit) in accordance with key business objectives and service plan objectives.
• Customer Relationship Management – you will foster positive, productive and long-lasting relationships with each of our clients. You will be the main operational point of client contact and as such have responsibility for both providing advice to clients on all aspects of asbestos management and for management of the relationship and contract that exists with each client.
• You will provide effective leadership and management through the line management structure and ensure line management activities are delivered to a consistently high standard.
• Health & Safety – you will embed a strong health and safety culture within the field based team through appropriate induction and on-going training and briefings.
• Management Information – you will produce appropriate standardised monthly management information for the team (balanced scorecard) and for all clients (KPI reports) to ensure we meet all contractual targets.
• Auditing – you will support the delivery of robust auditing processes and instil a compliance culture with the field based team.
• In conjunction with the Head of Asbestos and Technical Manager (Asbestos) you will provide technical support to the delivery of surveying and analytical projects, including project management, scoping, and compliance risk assessment.
• Advice and Consultancy – in conjunction with the Head of Asbestos and Technical Manager (Asbestos) you will provide advice, consultancy and training to clients.

Benefits

Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.

We also provide colleagues with:

• Competitive salary and transparent salary bands
• Commitment to super flexible and remote hybrid working where applicable

• 37.5-hour working week

• 26 days annual leave plus 8 Bank Holidays (pro rata)
• Additional leave for length of service up to 31 days each year

• Opportunity to buy additional annual leave or sell surplus leave
• Enhanced employer pension contributions of 4% when you contribute 6%

• Enhanced maternity and paternity pay
• Regular Learning and Development opportunities
• Regular company social events including an annual summer BBQ
• Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
• Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
• Access to an online platform providing employee discounts on hundreds of high street brands
• Life insurance/Death in service offering 2 x salary cover from day one of employment
• Access to private healthcare
• Paid sick leave allowance each year
• Free eye tests and contribution towards new glasses/frames

• Access to Employee Assistance Programme

• Referral programme offering up to £2,000
• Option for personal use of company vehicle (subject to eligibility)
• Access to paid volunteering days in support of local charities/initiatives
• Length of service reward
• Wellness programmes including annual flu jab
• Welcome goodie bag

About us

Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.

At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.

Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we’ve been recognised by Best Companies as a very good employer each year since 2018.

If successful, you will be joining us at a very exciting time. The business has already been through a period of substantial growth, concluding its current 5-year business plan in April 2024 which will achieve a turnover of £17.5m. A further 5-year plan through to 2029 is being developed with a projected growth to £40m.

Ready to start your next chapter?

If this sounds like the job for you, complete the job application and attach your CV for consideration .

for Operations Manager (Asbestos)

Our team will be reviewing all applications over the next couple of weeks. Unfortunately we are unable to respond to everyone individually, therefore if you have not heard from us within 14 days it means that we will not be progressing your application further on this occasion.

Job Type: Full-time

Pay: £45,000.00-£52,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person