Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K.

Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role:

We are seeking a dynamic and strategic Product Marketing Manager to join our global marketing team. In this pivotal role, you will collaborate closely with our product, marketing, sales, and services teams to bring new products to market and ensure their success in the UK and US markets. This role requires a balance of strategic thinking, customer insight, and cross-functional collaboration to create impactful product messaging and streamline internal processes.

At Eckoh we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values.

Key Functional Responsibilities:

• Develop compelling product messaging and value propositions tailored to core audiences in the UK and US.

• Partner with the product team to understand new products, features, and updates and translate them into clear, customer-focused benefits.

• Develop and execute go-to-market strategies for new product launches and feature updates and own execution of the go-to-market plan.

• Collaborate with the broader marketing team to plan and implement integrated product-driven campaigns.

• Equip sales and services teams with the insights, tools, and materials needed to effectively sell products.

• Develop product collateral, such as brochures, presentations, FAQs, and training resources.

• Work closely with the marketing manager to gather and analyze customer feedback and serve as the voice of the customer within the product team, ensuring feedback is integrated into product development.

• Act as a bridge between product, marketing, sales, and services teams to create alignment and streamline processes.

• Monitor and report on the performance of product marketing initiatives and use data-driven insights to refine strategies and improve outcomes.

• Perform regular competitive and industry analysis and present findings to Marketing, Sales, Account Management, and Product.

Person Profile & Behavioral essentials:

• 3-5 years of experience in product marketing, preferably in a global or B2B technology environment.

• Proven track record executing product marketing strategies that had impactful results.

• Experience launching products or product features with cross-departmental alignment, and tailoring communications to different audiences, both internally and externally.

• Strong ability to analyze data in order to inform your decisions and measure the impact of your work.

• Highly motivated, action-oriented individual.

• Ability to perform both on a tactical and strategic level.

• Experience working in a collaborative, cross-functional environment.

Desired skills and qualifications:

• Strategic thinker with a customer-centric mindset.

• Highly organised and detail-oriented.

• Strong interpersonal and relationship-building skills.

• Ability to adapt and thrive in a fast-paced, dynamic environment.

• Experience collaborating across international teams is a plus.

What do we do?

Eckoh’s Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our cloud platforms and protected by multiple patents, remove customer’s sensitive personal and payment data from client’s contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction.

Our culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge , listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

Our Vision:

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

Our benefits:

• Holiday allowance increasing with service

• Life insurance

• Simply Health scheme

• Access to group Bupa membership scheme.

• Pension scheme

• Discretionary annual bonus

• Employee Recognition schemes

• Free tea, coffee, fresh fruit and snacks

• Relaxation floor (lunch area, quiet room, pool table, Xbox)

• Well-being initiatives, such as in-house Reflexology and Sports Massage

• Discounted offers

• Team days and Volunteering events

• Christmas & summer company events

• Focused on education and training (conference attendance, higher education sponsorship)

Job Type: Full-time

Pay: £65,000.00-£75,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Hemel Hempstead HP3 9HN