The Ad:

Position: Front Desk/Admin/Reception for Chiropractic Clinic

Have a look here https://www.youtube.com/watch?v=zqNdXglAkN4

• Only answer this ad if you think you have got what we are looking for*

=PLEASE read carefully at the bottom otherwise applications WILL NOT be processed=

We want the right person for the job, not the most impressive CV

Who We Are Looking for:

Are you comfortable with talking to strangers on the phone both in person and on the phone?

Are you a self-starter?

Is being “organised” a top priority in your life and are you able to multi-task and prioritise projects, while simultaneously meeting deadlines and prioritising your day?

Can you communicate effectively with people from all different backgrounds - both written and verbal?

Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?

Do you have a positive outlook on life?

Are you flexible, open to change, and committed to learning?

If so, you could be just the person we are looking for to fill the position that we have available in the reception and on the front desk at our busy Chiropractic Clinic

About Us - West Chiropractic. We are a medium sized Chiropractic clinic that has been established for 6 years. We currently employ 26 people at our clinics in West Byfleet & Addlestone. The founder of the company - has worked in professional sport with Bournemouth Football Club and London Irish Rugby Club, is a published author and a speaker. He has grown his clinic rapidly in the last 6 years. That growth has happened because of the incredible team and culture that has been created at West Chiropractic by the staff. This has allowed us to create a place that staff love to come to work to learn and grow - and a place that our patients look forward to coming back to time and time again.

www.westchiropractic.co.uk is the website of our clinic for your inspection. We now have a huge client database and we’re looking to add value to our service by bringing in another person to occupy the most important role which is our front desk. As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities.

The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.

The Role: You will be responsible for a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter our world.

Ultimately, your job is to help us grow the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer service experience that patients will be happy to pay for - and just as happy to tell others about.

Tasks:

Communicate the value of our services (in person and on the phone)

and be able to explain how what we do, is worth the price we are

asking

• Successfully handle price objections
• Hold a lengthy (at least 15-20 minute) conversation with new patients

on the phone ensuring that patients are committed and bought into

our service and will show up

• Provide an exceptional waiting room environment for our patients that

they’ll look forward to coming back to

• Ensure that people who call requesting appointments are placed on

schedule.

• Ensure clients show up excited for their first appointment after

scheduling

• Communicate with patients before, during and after appointments to

ensure value is being delivered

• Ensure that all invoices are raised on time, every time and are sent to

the appropriate person

• Organise and plan all schedules - maximizing efficiency
• Develop relationships with patients that go past the normal weather and holiday conversation
• Develop and regularly update the procedures library so that every

aspect of the role is documented and can be achieved by anyone else in the business

Skills:

• Be able to hold meaningful conversations with prospective patients

on the phone for longer than 20 minutes (empathy)

• Be able to answer all questions asked on the phone in such a way

that increases the likelihood that the person asking will want to

become a client (insightful and knowledgeable)

• Recall names and faces of patients and in doing so making all our

patients feel welcomed and remembered

• Provide a warm and welcoming greeting to patients when they arrive

in the clinic (experience)

• Organisation and planning: plans and organizes, schedules and

budgets in an efficient, productive manner, focuses on key priorities

• Demonstrates an ability to quickly and proficiently understand and

absorb new information

• Attention to detail: does not let important details slip through the

cracks

• Persistence: demonstrates tenacity and willingness to go the distance

to get something done

• Proactivity: acts without being told what to do. Brings new ideas to the Company

What we will do for you:

• Provide you with ongoing training and support in the field of customer service and front desk administration
• Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff - as well as very friendly customers
• Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
• Competitive salary with chance to earn even more as we grow as a result of your impact
• Hours: Full time, 38.5 hours

Monday-Friday with 2 shifts at 6.5 hours and 2 shifts at 12.75 hours

• Location: West Byfleet, Surrey or Addlestone, Surrey

To Apply: Please submit a CV

We have a very busy clinic. Please DO NOT call our reception, please click the link above and all inquiries will be processed accordingly.

Job Type: Full-time

Pay: From £11.50 per hour

Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme

Schedule:

• Flexitime
• Monday to Friday

Work Location: In person