Intelli-Park are building a brighter future for parking, for people and for business. The way we use, power and park our vehicles is evolving more rapidly than at any other time in history. At Intelli-Park, we are not only keeping pace, we are leading the charge.

Intelli-Park provides bespoke innovative car park management services for a wide range of businesses throughout the UK.

The Account Executive position will take a supportive account role, providing among other duties, admin support to the Key Account Manager and Account Manager. Account Executives will use their communication skills to identify and address clients’ needs while representing the company in a positive way.

Account Executives will contribute to building profitable, long-term relationships with Intelli-Park clients to reach the business objectives.

Hours:

This role is based at Intelli-Park’s head office however there will be a requirement for client visits so a reasonable time out of the office is expected. We operate a hybrid flexible working policy so there will be opportunities to work from home. Normal working hours will be Monday – Friday 9am – 5.30pm, however these will vary depending on the needs of the business and client visits.

Salary :

£24,500 - £28,000 per annum

Benefits:

• 25 days holiday plus Bank Holidays, increasing with length of service
• Private Healthcare
• Bike2Work
• Corporate Eyecare
• Regular incentives and social functions
• Contemporary Head Office including table tennis table, pool table and slide
• Pension scheme

Reporting into:

Head of Customer Success

Main duties and responsibilities:

• Efficiently manage day-to-day customer inquiries and administrative tasks, adhering to defined SLAs
• Escalate any issues to Account Managers and Key Account Managers where required
• Act as a point of contact for internal and external stakeholders regarding customer service and administrative tasks
• Execute the successful completion of various administrative tasks including TSQs, PIDs, cancellations, exemptions, permit requests, and all other administrative duties assigned by Account Managers and Key Account Managers
• Gather information on assigned clients
• Maintain a continuous awareness of assigned duties while consistently demonstrating exceptional knowledge of products and services.
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Report on the status of accounts to the Account Manager or Key Account Manager
• Provide support in the event that the Account Manager is on leave and provide day to day running of the account

Experience/knowledge/skills:

• Proven work experience as an Account Executive or Customer Service type role
• Strong administrative skills
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• High degree of professionalism
• Good time-management skills with a problem-solving attitude
• Well organised and attention to detail
• Competent in all Microsoft office applications
• Goal-oriented Team player
• Full driving licence required, use of pool car

Job Types: Full-time, Permanent

Pay: £24,500.00-£28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application question(s):

• Are you able to commute to Wooburn Green, High Wycombe?

Experience:

• Account management: 1 year (required)

Work Location: In person

Reference ID: Account Executive