Position Summary & Objective

The Brand Customer Success Manager (CSM) role focuses on the delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.

Essential Functions Performed by the Position

• Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements
• Build strong, collaborative long-term working relationships with both internal and client personnel
• Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management
• Leverage internal and external software tools at an expert level
• Work closely with internal teams on monthly deliverables
• Quickly adapt to industry trends and client requirements
• Perform other related duties as assigned

Knowledge, Skills and Abilities

• Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders
• Must be self-motivated, flexible, and adaptable to client & organizational changes
• Ability to work independently with minimal supervision
• Strong organization, consultative and analytical skills
• Excellent time management skills and the ability to work well under pressure
• Team player with a creative and innovative mindset
• Proficient in Microsoft Office products (Excel, PowerPoint, Word)

Required Education and Experience

• Minimum of 2 years of client facing experience
• French Speaker
• SaaS and/or corporate consulting experience
• Background in account and/or project management
• Knowledge of trademark laws and internet practices

Nice to have :

German language skills

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.

Job Type: Full-time

Pay: £35,000.00-£42,000.00 per year

Additional pay:

• Yearly bonus