Job Purpose:

Provide an excellent customer experience through full ownership of all sales administrative tasks including the accurate and timely processing of sales orders and directly interacting with Customers, Account Managers & any relevant internal departments.

Responsibilities:

• Ownership of any customer related administration including the use of Portals, customer feeds and back order management
• Ensure all orders/ amendments/ reports are actioned within agreed SLA’s, providing an exceptional level of service to the customer
• Develop strong and professional relationships with Customers, Account Managers & any relevant internal departments
• Take responsibility for ensuring any escalations are dealt with in a timely and effective manner
• Take on any other duties as requested by their line manager to support the sales function to achieve agreed KPI’s

Knowledge Skills and Experience

• Strong attention to detail
• Process driven & results orientated
• Customer focused
• Excellent organization skills
• Effective time management and prioritizing skills
• Numerate
• Excellent telephone manner
• Excellent communication skills
• Excellent customer relations skills
• SAP R3 (preferable)
• Working knowledge of Word, Excel, Outlook

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.