Infrastructure Support - Cloud Engineer Microsoft Azure

Job Overview: As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure, you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities, from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies, networking, and security protocols, along with experience in client interaction and data centre operations.

Key Responsibilities:

• Microsoft Azure Cloud:
• Manage and troubleshoot Microsoft Azure Cloud services.
• Manage and monitor Azure cloud environments, ensuring optimal performance and security
• Deploy and configure virtual machines, storage, and networking components in Azure.
• Implement and optimize Azure resources for scalability and efficiency.
• Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
• Infrastructure Management:
• Administer Windows servers, Domain Controllers, and Active Directory.
• Handle Microsoft Exchange 2016 for email services and support.
• Configure and manage inTune for device management.
• Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
• Networking and Security:
• Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
• Basic understanding of Cisco routers/switches and VoIP.
• Basic understanding of Firewalls/Gateways.
• Implement and manage Cisco VPN solutions.
• Manage shared drive via NTFS permissions
• Monitoring and Reporting:
• Utilize PRTG for network monitoring and proactive issue resolution.
• Monitor and manage shared drives, ensuring optimal performance.
• Desktop Support:
• Provide desktop support for end-users, resolving hardware and software issues.
• Configure and troubleshoot desktops, laptops, mobile devices.
• Client Interaction:
• Offer telephone support to end-users, addressing queries and issues.
• Foster a client-focused approach to understand and meet user needs.
• Data Centre Operations:
• Experience in working in data centres, ensuring hardware reliability and uptime.
• Access Control:
• Knowledge and experience with Paxton Access Control systems.
• Qualifications:
• Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.

Soft Skills:

• Excellent communication skills for effective client interaction.
• Ability to work collaboratively in a team and adapt to evolving technologies.
• Proactive and self-motivated, with a keen attention to detail.

Certifications:

• Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
• Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.

This Support Engineer role offers a dynamic work environment, where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.

• Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
• Excellent troubleshooting and problem-solving skills.
• Proven experience in technical support or a related role, with a focus on Azure cloud services.
• Strong problem-solving skills and ability to work well under pressure.
• Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

Infrastructure Support - Cloud Engineer Microsoft Azure

Job Type: Full-time

Pay: £32,000.00-£38,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Networking & Azure: 2 years (preferred)

Work Location: In person

Reference ID: Infrastructure Support - Cloud Engineer Microsoft Azure