We are looking for a Legal Support Portal Administrator to join the LSO Team based in our New Addington Office.

Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver smart modern law and to embrace and develop our employees through their career.

The Legal Support Portal Administrato r is responsible for the processing of LSO tickets and portal tasks to include proof of address, payment on account, verification of ID, signed T&C’s, to ensure sufficient client due diligence. This role plays a significant part in risk management within the firm. It includes liaising with clients and fee earners to successfully onboard clients.

The LSO Team work Monday to Friday on a shift pattern, those hours being either 8am - 4pm or 9am - 5pm, offering 26 days holiday, plus Bank Holidays, Pension, Company Events and a commitment to Training and Development opportunities.

This role involves but is not limited to:

• Portal tasks
• ID Checks
• AML checks
• Data integrity checks
• Conflict checks
• Live status file opening
• File opening Issue resolution
• Client Portal Helpdesk
• Answering phone calls from clients addressing their issues using the client portal system
• Responding to online chats from clients supporting their issues using the client portal system
• Working with IT/Dev/external suppliers to address technical issues with the site
• Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

when required, to assist with the following:

• General admin tasks e.g client greeting, outgoing post etc
• Centralised Mattersphere System Database Management
• Creation of Associate contacts in Mattersphere
• Working through branch office requests for data changes
• Reprographics Function
• Producing Bundles
• Indexing Services
• Binding Services
• Large Print Volume facility
• Specialist print and copy services
• Document scanning and digitisation service
• CD/DVD Creation of files
• Secure USB file Upload service

Requirements:

• Acute attention to detail
• Ability to multitask
• A professional, honest, flexible and reliable attitude and approach
• Ability to work in a fast paced, high pressured environment
• Customer focus with a proactive “can do” attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and case management systems
• Ability to travel to other offices to provide support when required

Taylor Rose will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.

Company Core Values:

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be

• Integrate : Bring together people and systems into a cohesive force

• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

Job Types: Full-time, Permanent

Pay: £25,207.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Day shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Administration: 1 year (preferred)
• Microsoft Systems: 1 year (preferred)

Work Location: In person