• Description

Summary:

We are seeking a DevOps Engineer who has experience with being embedded in a product team to develop and support operationally resilient cloud infrastructure. The ideal candidate will have a track record in Microsoft Azure and Observability platforms in complex SaaS environments and have excellent communication skills.

You will be joining our growing engineering organization building a wide range of market-leading InsurTech solutions at an exciting time as we evolve our portfolio from desktop/on-premise towards cloud/SaaS.

As a DevOps Engineer, you will work together with product and engineering teams and deliver highly scalable and reliable infrastructure, pipelines and support tools. This is a critical and varied role, using a wide range of technologies, combining strategic work with short-term tactical fixes and improvements.

This role is open to flexible and hybrid working arrangements, with presence in the Reigate office two days per week.

The Role:

• Collaborate with the product and engineering teams on the design, build and operational management of the client-facing services
• Champion and implement best practice solutions for reliable, performant and observable SaaS products
• Build and improve CI/CD pipelines for product teams with focus on high cadence and cost effectiveness
• Implement infrastructure as code with Pulumi
• Support the team in infrastructure and networking related issues
• Maintain and configure observability platforms such as Datadog
• Proactively monitor production and other environments to ensure stability, availability, security and integrity
• Participate in incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
• Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles
• Participate in on-call rotation to provide support and ensure system uptime.

Qualifications

The Requirements:

The essential skills/experience for this position are:

• Solid experience in DevOps and an interest in Site Reliability Engineering
• Experience of building and running 24x7 services in Microsoft Azure
• Strong scripting and IaC skills (PowerShell, Terraform, ARM, Pulumi, Bicep etc.)
• Experience of Microsoft Azure in areas such as networking, storage, integration, compute and analytics
• Experience of cloud observability concerns (logging, tracing, metrics, monitoring & alerting)
• Experience of Windows & Linux containers and orchestration platforms (Docker, Kubernetes)
• Strong interpersonal skills, with the ability to work effectively with many stakeholders
• Solid verbal and written communication skills, and the ability to present technical information clearly and concisely
• Confidence in making decisions and taking ownership of projects

Other highly desirable, but not essential skills are:

• Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer
• Knowledge of Linux operating systems e.g. RHEL/OpenShift
• Understanding of network topologies and common network protocols and services
• Knowledge of security best practices and tools
• Chaos testing and disaster recovery
• Multi-tenancy environments
• Experience with Continuous Delivery including tools such as Octopus or Harness.
• Familiarity with programming languages such as C

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

(ICTTECH TD202513R)