• Product Owner

High Wycombe, office-based c. 1-2 days per week

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.

Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.

Our Values

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

In this impactful and hands-on role, you will play a key role in driving conversion on our digital platform, leveraging your strong customer insights and technical expertise to reduce friction and innovate throughout the customer journey.

Working closely with cross-functional teams in Digital, Marketing, and Tech, you will contribute to defining and leading changes that support the delivery of our ambitious E-Commerce roadmap, ensuring we maintain a best-in-class position in the fashion industry.

Your responsibilities will include

• Creating accurate and timely tickets (e.g in JIRA) to facilitate quick issue resolution by Front-end Engineers
• Ensuring we have a clear and achievable roadmap that is aligned with the expectations of internal stakeholders, and guarantees we deliver on our vision for the website
• Working with the Tech team to efficiently deliver the E-Commerce roadmap, including backlog prioritization
• Collaborating with internal and external partners to develop innovative solutions for website requirements and identifying and championing key customer needs on our website
• Working with the priority list from the platform steering group to ensure we are improving features and capabilities whilst balancing costs, effort and impact on conversion and customer experience
• Communicating confidently and with useful insight with all internal stakeholders, ensuring everyone is in the know with activities and that expectations are being managed effectively
• Conducting effective AB testing to select optimal improvements that drive conversion
• Evaluating potential E-Commerce partners, aligning projects with a clear business case and working closely with internal stakeholders to build and challenge these cases
• Regularly monitoring the market and conducting insightful competitive analyses to ensure we stay ahead in the industry
• Fostering a high-performance, collaborative, and adaptable team culture that encourages teamwork and delivers outstanding results
• Continuously driving your own professional and technical development, proactively seeking growth opportunities

To join our vibrant and fast-growing business

• You are commercially driven and possess a deep understanding of E-Commerce in a fast-paced consumer environment, ideally with 3-4 years of experience in a similar role
• You have experience prioritizing and managing business expectations, always maintaining the flow of projects
• You have a collaborative approach, with excellent communication skills to socialize strategic initiatives and implement effective solutions
• You excel at aligning stakeholders and coordinating cross-functional teams in delivering our E-Commerce roadmap, even in fast-moving contexts
• Your expertise includes AB testing to drive conversion, and you leverage this knowledge to make data-driven decisions
• You consistently embody Mint Velvet’s brand values, including ‘Entrepreneurial Spirit,’ ‘Passion,’ ‘Courage & Resilience,’ ‘Collaborative,’ and ‘With Soul’

You’ll be rewarded with

• Competitive starting salary and great career prospects in a fast-paced and growing business
• 25 days holiday, plus bank holidays and a day off on your birthday
• Company-funded private health insurance and access to Smart Health
• Life assurance
• Discretionary bonus scheme
• 50% staff discount
• Interest-free Season ticket loan
• Summer hours - 3pm finishes every Friday throughout June, July & August
• Bespoke induction support and ongoing development to help you thrive in your new role
• A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities, an early finish on pay day and more

INDHP