Please note we are unable to offer sponsorship for this position!

The Enterprise Applications Manager is responsible for management and support of a portfolio of applications and technology solutions. The Enterprise Applications Manager has overall responsibility for the architecture, support, maintenance, deployment, and enhancement of commercial software applications. This role specifically focuses on core system software applications and related integration in MS Azure cloud. Additionally, the Enterprise Applications Manager is responsible for planning and overseeing technical development being executed by both internal and vendor led teams – while working collaboratively with business units delivering technical solutions that meet goals and objectives. The Enterprise Application Manager will be the primary point of contact for internal business and vendor partners.

Main Responsibilities

• Manage the work activities of direct reports in the area of application maintenance and development for Software-as-a-Service (SaaS) applications (i.e., Thesis, Zoho, Moodle and Eventmap) and integration (MS Azure cloud applications).
• Collaborate with business and key IT stakeholders to plan, prioritize, and schedule applications enhancement requests, while providing direction and guidance to the applications development staff.
• Accountable for availability and performance of applications portfolio, including ownership of incidents and release management.
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management.
• Communicate defect status to various levels of management.
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures.
• Provide oversight in standards adherence through reviews of technical support work including detailed technical specifications and application code.
• Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders.
• A passion for all things tech and a drive to experiment with new technologies to see where they can benefit the business.
• An interest in staying hands-on technical as well as wearing that team management hat.

Requirements

• BA/BS degree preferred, and significant prior relevant work experience is required
• Expertise in HE business process analysis, requirements gathering, solution design and development, vendor management, enterprise application support (ERP/CRM), and a strong business understanding of the student lifecycle
• Experience working in an ERP environment and Thesis SM experience a plus
• Experience in a management or supervisory role on an application delivery team
• Excellent communication and presentation skills
• Established project management and team management skills

Other Information

Standard benefits of employment at GBS include:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme with NEST
• Tuition reimbursement for career development courses
• Cycle to Work scheme.
• Access to GBS “Life” - discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus
• Specsavers eye care vouchers
• Access to a TOTUM discount card and eligibility for a Costco membership

The successful candidate will also be expected to demonstrate their commitment:

• The GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

We improve lives through education, committing to inclusiveness and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs and cultures here at GBS — people are the heart of everything we do and our aspirations for the society we want to see in the future.

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