Sales Consultant

Hours: 40 hours over 5 days, working any 5 out of 7 days including bank holidays and weekends.

Salary: Basic salary up to £24,000 per annum with the opportunity to earn commission and rewards.

The Company:

Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

About this role:

We are looking for a luxury Jewellery Sales Consultant to join our successful sales team based in Bristol, Cribbs Causeway.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you’ll contribute:

• Client Engagement and Consultation: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
• Product Knowledge: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
• Sales Performance: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
• Customer Experience: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
• Brand Ambassadorship: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
• Collaboration: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

Qualifications, Skills & Experience:

• Minimum of 1-2 years sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
• Experience liaising with high-end clientele is advantageous
• Confident telephone manner
• Proactive team player
• Problem solving: employ critical thinking to identify possible solutions
• Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role
• Have a keen interest in new software and the ability to learn new systems quickly
• Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
• A passion for luxury products and an innate sense of style.
• Strong attention to detail and a keen eye for aesthetics.
• Ability to work in a fast-paced, dynamic environment while maintaining a high level of professionalism.
• A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

Benefits

• Competitive salary
• Commission
• 20 days holiday plus 8 days bank holiday pro rata
• Private Healthcare
• Access to 24hr Employee Assistance Programme
• Company discount

Job Type: Full-time

Pay: Up to £24,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Company pension
• Employee discount
• Private medical insurance
• Referral programme

Schedule:

• 8 hour shift
• Weekend availability

Application question(s):

• Do you have 2 years of sales experience? Please note where on your CV.

Experience:

• Sales: 2 years (required)

Location:

• Bristol, Bristol (required)

Work Location: In person