The role will be varied and involve a mixture of telephone and computer-based interaction with customers, suppliers and internal departments.

REPORTING TO

The Commercial Manager, or their appointed Manager/Supervisor

JOB FUNCTION

Provide administration support and coordination for commercial activities, including but not limited to raising sales and purchase orders, warranty/service calls, and general customer related issues.

MAIN RESPONSIBILITIES

• Dealing with calls from customers and suppliers.
• Preparing and place orders with suppliers.
• Liaising with supplier regarding quotes and lead times, to ensure items are delivered in timely manner.
• Handle customer service and warranty calls, ensuring closed out in a timely and professional manner.
• Process sales orders and associated purchase orders via both in-house and customer portal, and emails.
• Maintain and update sales and product records
• Assist customers, solving problems and requests for information/estimated delivery times/chasing orders etc. via telephone, email and letter.
• Escalating appropriately any queries/issues which may be complex or long-standing problems
• Communicate and liaise with other departments re customer queries
• Ensure all verbal and written correspondence is to the agreed standard and appropriately recorded and filed.

KEY SKILLS

• Good understanding of Administration activities, well organised.
• Familiar with working with customers and suppliers in a positive manner.
• Customer service and solution focused.
• IT literate - Microsoft Office and CRM systems.
• Energetic and self-motivated.
• Good command of maths and written English.
• A team player.

DESIRABLE SKILLS

• Analytical.
• Project administration experience.
• H&S experience.

PERSONAL DEVELOPMENT

• Training provided.
• Opportunity to develop sales, estimating, project, and problem-solving skills.
• Increase knowledge of catering equipment and manufacturing, including legislation.
• Improve commercial awareness.
• Scope for career development.

Job Types: Part-time, Permanent

Pay: £10,000.00-£17,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Experience:

• Administrative: 1 year (required)

Licence/Certification:

• Driving Licence and own transport (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person