Receptionist & Facilities Coordinator Apprenticeship
Location: Leeds (Fully based at Leeds Kirkstall Forge)
Department: People & Facilities Team
Role Type: Administrative & Front of House

Working Hours: Monday - Friday, 38.75 hours per week, between 8:45am - 5:30pm Duration: 15-18 months

About Us:

At Zenith, we are committed to fostering strong relationships and delivering exceptional service to our employees and visitors. Our team thrives on collaboration, efficiency, and creating a welcoming environment. The Facilities Team plays a critical role in ensuring smooth day-to-day operations, from front-of-house experiences to facilities management. We have an exciting opportunity for someone to kickstart their career in Facilities Management here at Zenith.

What will the apprentice be doing?

As a Facilities Co-Ordinator Apprentice, you will assist the Facilities Team with the following responsibilities:

• Facilities Management:

•  * Support the Facilities Manager in managing day-to-day facilities operations, including maintenance, security, and safety.
  

• Handle email inbox management, responding to facilities queries and requests.
• Coordinate parking and electric vehicle charging, order stationery, and manage consumables.
• Oversee furniture management, audits, and locker allocation.
• Liaise with contractors and landlords, ensuring smooth operations.
• Help maintain the Reception & Facilities intranet pages.
• Health & Safety Support:

•  * Carry out DSE & Maternity assessments and update the DSE equipment asset register.
  

• Conduct site walkarounds and H&S checks, ensuring compliance with safety protocols.
• Maintain records of First Aider and Fire Warden training, accidents, and incidents.
• Provide First Aid and Fire Warden support (training provided).
• Front of House & Reception Support:

•  * Provide reception cover, ensuring visitors feel welcomed and supported.
  

• Manage meeting room preparation, catering, security passes, and the switchboard.
• Assist with incoming and outgoing post and other ad hoc tasks.

Training and Qualifications you will gain:

• Level 2 Facilities Services Operative
• Fire Warden
• First Aider
• DSE Assessor

Career Progression:

Potential for a full-time permanent opportunity and continuous training through a variety of routes, for example Level 3 Facilities Management Supervisor.

During the apprenticeship, you will work closely with the Faciltiies Manager and gain insights into the following areas:

• Manage property and fixed assets; implementing building maintenance plans; monitor and control premises; optimize the use of space; manage small projects.
• Establish and manage day-to-day relationships with clients and colleagues to agreed quality standards; recommend improvements to the quality of FM service provision.

Essential Skills & Experience

•  * Strong communication skills, with the ability to engage effectively face-to-face, by phone, email, or Teams.
  

• Proven administrative experience with excellent attention to detail.
• Ability to prioritise tasks and manage multiple responsibilities effectively.
• Ability to work independently and manage your own workload.

Qualifications:

• GCSE or equivalent in English & Maths (Grade C/4) essential.

Things to Consider:

• Reflect on the skills you can bring to the position.
• Plan how you will travel to work.

Benefits:

• 1 x NUS apprentice card (for the first 12 months only).
• FREE bus and/or train pass while on apprenticeship contract.
• Other Zenith Group benefits, including in-house GP, free massages any many more!

How to Apply:

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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