We are seeking a highly skilled Technical Solutions Analyst to join our team.

The ideal candidate will be responsible for providing expert technical assistance and support for our products, ensuring customer satisfaction through effective problem resolution. This role requires a deep understanding of our product offerings, strong analytical skills, and the ability to communicate complex technical information clearly to both technical and non-technical clients and internal departments.

The successful candidate will collaborate with cross-functional teams to enhance product features and improve user experience, while also contributing to the development of support documentation and training materials.

Strong analytical skills, attention to detail, and a commitment to continuous improvement are essential for success in this position.

The role will be based out of the Sycous Leeds office with the occasional requirement to travel nationwide to attend and support at client meetings.

For further information on Sycous and our product range of metering and data collection solutions, please visit sycous.com

Key Responsibilities

• Set-up and configuration of data systems
• Provide deployment monitoring and remote field support.
• Build an in-depth product knowledge, which is documented and maintained.
• Work closely with manufacturers to ensure best practise.
• Understand and support a range of software applications and IT.
• Undertake remote failure investigations and coordinate field engineer attendance
• Maintain product firmware and security monitoring tools.
• Take a proactive approach to identification and resolution of identified issues through reporting and data analysis.
• Ensure compliance with all policies and procedures as directed.
• Creating and providing training for field teams and Clients.

Competencies

• Analytical and practical approach to problem solving.
• Excellent communicator with good influencing skills.
• Relationship builder.
• Team player.
• Organised approach to tasks.
• Reactive to business needs.
• Understanding of IT and networking systems.
• Excellent Excel skills.

Desirable

• Power BI and Dax knowledge and experience
• Metering systems experience
• IoT knowledge and experience
• Project management experience
• Product network support.
• Utility knowledge
• Service desk experience
• CSCS card

Future Progression

Future progression is available to further specialise within the team as the company grows and expands our offering.

Location

Reporting office: Leeds, UK.

Based: Leeds, travel may be required for training or other support tasks on client sites, with potential overnight stays. Flexible working arrangements possible.

About Sycous

We are experts in supporting energy network operators with open protocol metering hardware, software, and services.

We have industry leading knowledge and expertise in open protocol metering and data collection equipment, a skilled team of engineers for installation and maintenance, and an unrivalled customer service team for client and consumer support.

We are also the developers of the UK’s first cloud based, remote data collection administration software for use in the district heating and communal energy market.

We believe in a sustainable future with transparent and accessible data at the heart of it.

We champion both innovation and education, to help drive positive change in the world of metering and billing and help keep costs as low as possible for consumers.

Job Types: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Leeds, West Yorkshire