Castle Water are pleased to advise that we are now recruiting for IT Apprentices. If you are enthusiastic and curious by nature with a keen interest in IT these could be the roles for you!

As an Apprentice with Castle Water we can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us. Our Apprenticeships are:

• Fully funded for those aged 16-24
• Full-time position lasting 1 to 2 years
• Achieve a nationally recognised SVQ
• Earn as you learn
• Real-world business experience
• Valuable transferable skills

The areas in IT we are looking for Apprentices are in Service Desk, Cybersecurity and GRC (Governance Risk & Compliance). The apprentices will gain hands-on experience and knowledge in a professional IT setting, contributing to their development and understanding of the field.

The IT Apprentice - Service Desk Analyst will support the IT department in the maintenance and operation of the company’s computing needs. The role involves assisting in the management of hardware, software, and network systems.

Role Requirements will include some of (depending on which role is taken):

• Support continual improvement of the Information Security Management System
• Assist in monitoring and analysing security alerts and incidents
• Support the implementation and maintenance of security tools and technologies
• Contribute to compliance monitoring and reporting activities.
• Participate in internal and external audits, and/or vulnerability assessments and penetration testing activities
• Assist in business continuity planning and disaster recovery exercises, helping to develop and update security policies and procedures
• Support data management and privacy initiatives
• Assist in developing understanding of the requirements of management systems.
• Provide technical support to staff and assist in troubleshooting issues to maintain business operations.
• Assist in the installation, configuration, and maintenance of IT hardware and software.
• Support the IT team in the implementation of new technology solutions.
• Participate in the documentation of IT processes and user guides.
• Collaborate with team members on IT projects and initiatives.
• Adhere to information security best practices and data protection regulations
• Understand Castle Water’s Risk Management Framework and assist with Castle Water’s management of risk
• You will be expected to carry out any other duties that may reasonably be required in line with your main duties
• Engage in learning and development opportunities to enhance IT skills and knowledge.
• Engage in continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques, and performance standards.
• Attend off-the-job training and complete coursework for SVQ qualification.
• Working with 3rd party stakeholders administrating Vendor Supplier Questionnaires

Key Skills & Experience

• Eager to develop soft skills to enhance career prospects including communication and influencing skills
• Demonstrates a keen enthusiasm and genuine curiosity for IT, technology, and cybersecurity.
• Basic understanding of computer systems, mobile devices, and other tech products.
• Eagerness to learn and a keen interest in IT and technology trends.
• Good problem-solving skills and the ability to work under supervision.
• Strong communication skills and the ability to interact professionally with colleagues.
• Ability to follow instructions and adhere to company policies and procedures.
• A proactive approach to finding solutions and improving knowledge.
• A commitment to ongoing learning and development within the Governance, Risk and Compliance Field

About Castle Water

Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 15,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

We also have offices in London (Brentford - a short drive from Heathrow) and in Ayr, Ayrshire.

Job Types: Full-time, Apprenticeship

Pay: £15,500.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Blairgowrie, PH10 7BH