At TechPoint we provide industry leading products, solutions and services. TechPoint is a people centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can add value, make a difference, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us!

TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five ‘Centres of Excellence’ across South and East of Anglia, all experts in their individual fields. Together, the Group’s combined strengths, align with our strategy to provide an end-to-end supply chain and electronics manufacturing service to a global technology marketplace.

About you:

• Experience in Electronics Manufacturing and/or Supply Chain Solutions (EMS) (SCaaS) or related industries.
• Strong account management and business development skills, with a proven track record of growing customer accounts.
• Excellent communication and relationship-building abilities to engage with technical and commercial stakeholders.
• Strong negotiation and contract management skills.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• A results-oriented mindset with a focus on customer satisfaction and revenue growth.
• Willingness to travel across England for customer meetings.
• Technical background in electronics, PCB assembly, manufacturing and supply chain solutions as a service would be a plus.
• Experience in working with OEMs and Tier 1 suppliers is desirable.

Responsibilities

Account Management & Customer Engagement

• Serve as the primary contact for assigned customers, developing strong relationships to drive long-term business success.
• Ensure customer requirements, expectations, and technical needs are effectively communicated to internal teams.
• Conduct regular customer meetings (both on-site and remote) to review performance, discuss ongoing projects, and explore new opportunities.

Business Development & Growth

• Identify and develop new sales opportunities within existing accounts and work with external Sales Team to develop new business opportunities.
• Work closely with the sales and marketing teams to develop strategies for business expansion.
• Lead contract renewals, pricing negotiations, and proposal development to maximise revenue.

Project & Order Management

• Coordinate with engineering, procurement, and production teams to ensure smooth execution of customer projects.
• Monitor order progress, ensuring timely delivery and addressing any issues proactively.
• Support customers with technical queries, liaising with internal experts where necessary.

. Market & Industry Intelligence

• Stay updated on market trends, customer needs, and competitor activities to provide strategic insights.
• Represent TechPoint at industry events, trade shows, and networking opportunities to enhance brand visibility.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Thetford, IP24 1HX