ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.
But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm - becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

The Role

As VP of Engineering, Customer Products you will take accountability for the execution, operation and performance of all our customer facing products e.g. Payment systems, Accounts products and FX.
Tech – You will lead a diverse set of clusters with circa 13-15 engineering teams building and operating our critical products and services.
Organisational – As the VP of Engineering, Customer Products you will work in tandem with the VP of Product to deliver on outstanding outcomes for ClearBank and its customers, covering both commercial fit, timely execution and the highest levels of performance, availability and scale to align with our constant growth. With direct reports consisting of several Directors of Engineering you will be an experienced manager of managers, able to set direction and see it through to completion.
Culture –You will be a cultural ambassador internal and externally. Promoting people through great mentoring and hiring across the team of mixed experience individuals.
The role requires a passionate person who can manage challenging priorities and remove confusion for their team by leveraging data and business insights. The ability to be customer focused and innovative while bringing our stakeholders on the journey and helping shape the strategic direction of the business.

Responsibilities

• Manage and support high volume, performance sensitive business critical products and services
• Manage strategic customer and supplier relationships
• Make business critical buy vs build decisions.
• Effective cost management (Cloud cost management, Third Parties, Development cost)
• System uptime and disaster recovery management
• Drive autonomy and efficiencies within engineering teams by removing cognitive load.
• Ensure ClearBank is always adhering to security best practices
• Mentor and nurture your team. Effective 1:1 management of your leadership team. Skip level 1:1s to understand and help communications with your wider team.
• Leverage modern technologies where appropriate. ClearBank want to lead the financial industry when it comes to technology. Be a champion of those technology choices across the floor.
• Enable collaboration and innovation in the team and with stakeholders. Create an environment that drive positive energy and a mentality to succeed.
• Build effective relationships across the business and customer base e.g. with revenue teams, Exco, Risk and key customer technology contacts (CTO/VP Eng)
• Define metrics and ensure we can effectively measure success.

Experience

• Experience leading people managers.
• Experience leading technology teams.
• Demonstratable experience of technology judgements and commercially viable decision making
• Full ownership of the software delivery lifecycle.
• Able to take business problems and work independently and/or delegate to solve these.
• Using best practice to improve products/services or processes.
• Experience in cloud computing
• Experiencing managing stakeholders
• Risk Management process
• Delivering software in a regulated/controlled environment
• Supplier management experience
• Experience Defining policies and embedding them
• Experience working in a Global Technology team