At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

Making animals’ lives better makes life better – join our team today!

Location: Hook, UK (Hybrid)

We are looking for a passionate Project Delivery Manager to help us deliver and manage modern IT infrastructure across the globe 🌍.

As part of the TechOps Operations team, you’ll get to work across exciting areas, including Cloud & Hosting, Workplace Services and Identity & Security. Working closely with Operations Managers, you’ll ensure we deliver successful projects and services to users and sites worldwide.

The role of Global IT Operations is vital to Elanco’s success. If our infrastructure goes down, it has a huge impact on everyone. But when IT runs smoothly, it empowers us to work quickly and build amazing things for Elanco and our customers.

We’ve been running a stable operations environment since Elanco’s separation from Eli Lilly & Company, navigating plenty of changes along the way. To boost our structure and reach our ambitious goals, we’re growing the team. We’re aiming to increase speed and reduce manual effort through automation. We plan to use data to operate more intelligently and enable our users to self-serve using Generative AI.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco’s previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and use modern technologies. Our Vision is to enable employees to build amazing things for Elanco.

You’ll spend your time:

Project Management and Planning

• Owning the delivery of infrastructure projects and improvements from start to finish.
• Planning projects with team members
• Hosting day to day meetings across the team (e.g. planning meetings, stand-ups, backlog reviews, status updates, retrospectives)
• Managing the creation, review and approval of project documentation (e.g. charters, user stories, designs, plans, communications, release notes, testing).
• Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and sharing best practice on how we can continue to improve and use the software to help us deliver work.
• Managing the risks, assumptions, issues and dependencies across the team

Stakeholder & Communications Management

• Communicating to different audiences (e.g. immediate team, senior leaders, end users)
• Proactively collaborating with IT and Business stakeholders to plan activities, changes, deployments etc.
• Representing the status of projects in various forums inside and outside of the TechOps team
• Managing requests or escalations related to your projects
• Creating views of work for different people (e.g. roadmaps, timelines, gantt views, dashboards)

​ Service Delivery Management

• Governing external partners to ensure they are delivering the service we expect
• Reporting on the performance of external partners (e.g. KPIs, SLAs)
• Managing escalations with external partners, working closely with the Vendor Management Office (VMO)

Team Management

• Managing the resourcing and capacity across the team
• Sharing best practice for Agile ways of working
• Ensuring security, privacy and quality practices are embedded in everything we do
• Improving the way we do things and looking for opportunities to simplify

Experiences

• Over 2 years of experience in project management or as a Scrum Master. Experience in the Infrastructure area is required.
• Experience in ITIL, Waterfall and Agile ways of working
• Experience working with service management technologies (e.g., ServiceNow)
• Strong digital skills with experience using modern project management tools (e.g. Monday.com, Asana, Basecamp, Airtable, Clickup, Jira, Linear)
• Strong communication skills with examples of being able to explain things in a simple and concise way
• Strong influence skills across all levels of IT and third parties
• Strong facilitation skills
• Strong analytical and problem-solving skills
• Strong organisation skills with examples of organising complex projects or programs
• Excellent attention to detail
• Able to create an environment that is transparent, collaborative and respectful