Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

The SAP Technical Specialist serves as the technical expert for all matters related to the SAP platform. This position is accountable for providing adequate levels of support while ensuring the development, testing, and integrity of global systems, in accordance with security standards.

The role also involves fostering positive and collaborative relationships with key business stakeholders and further evolving the position to achieve enhanced outcomes.

Responsibilities :

• Responsible for providing technical assurance of work packages delivered by core vendors for support, development and testing of SAP Platform
• Ensures SAP requests and incidents are dealt with in a timely manner and within agreed SLA’s, also securing proper communication to business users throughout the support process
• Escalates any problems to SAP 3rd party support, liaising regularly with the vendor and business user to identify resolution actions
• Manages system configuration for SAP, ensuring all testing follows Energy standards, by liaising with 3rd party developers and business users to carry out User Acceptance Testing (UAT) whilst ensuring tests are delivered to plan
• Maintains interfaces between SAP and other external systems
• Ensures 3rd party support vendor develops, deploys, and manages solutions to meet defined business specific needs as defined through the product maps/lifecycles

Requirements

• Good planning and execution skills
• Experience and in-depth knowledge of managing support, development and testing of SAP systems
• Experience of creation of technical and process documentation
• Experience of SAP HEC, S4/HANA (role provisioning desirable), Plant Maintenance, HCM and Legacy SAP Technologies (R3)
• Strong organisational skills and ability to manage changing priorities
• Self-motivated with a continued drive to develop own expertise and knowledge
• Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business to gather requirements for enhancements and to determine if they will add value to the business
• Ability to work independently and as part of a team taking responsibility in part or in full for the delivery of SAP solutions over multiple phases
• Experience of working with a diverse and multi-national application vendor support model or equivalent
• Experience of working with IS suppliers, overseeing technical delivery, working closely with multi sourcing and vendor managers
• SAP certification (desirable but not necessary)
• Experience working with globally deployed systems (desirable but not necessary)

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary , here’s what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more……

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.