Customer Success Project Manager

Brand new vacancy for a Customer Success Project Manager to join a British publishing, business intelligence, and exhibitions group.

Length : initial 6 months

Location : Remote - but flexible to travel when required

IR35 Status : Outside

Key responsibilities:

• Develop and maintain strong relationships with suppliers to ensure seamless event technology delivery, quality, and cost-effectiveness.
• Communicate prioritised roadmap to vendor, ensuring alignment between the businesses ambitions and the platform vision.
• Monitor and assess supplier performance, proactively addressing any issues or escalations.
• Identify, evaluate, and contract with technology suppliers/vendors specialising in event technology solutions.
• Facilitate the collaboration and communication between suppliers/vendors, ensuring resources and responsibilities are clearly stated and objectives met.

Skills required:

• Previous experience focused on Customer Success Projects
• Demonstrable experience as a digital technologist, project manager or product owner.
• Experience in managing a product backlog, prioritising, and grooming it as necessary to maximise business outcomes, preferably in the event management, SaaS, or technology industry
• Experience working within global organisations across time zones and in virtual teams, with the flexibility to adjust working hours when necessary.
• A general understanding of software integration approaches.
• Proficiency in common project management tools a plus

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.