Location: Birmingham, AL

Contract : Full-Time

Salary : $50,000 - $57,500 base salary, plus bonus

Working Pattern : up to 5 days/week in office

As a College Live Ops Coordinator, you will be working as part of a growing team to deliver Video Replay services to the South Eastern College conference.

The sports included in the SEC delivery are Soccer, Volleyball, Men’s & Women’s Basketball, Baseball & Softball. The 24-25 season was the first year of working alongside the SEC, and as we come to a close, we want to continue to grow the team to support the delivery.

Job Responsibilities:

The candidate will be responsible for the ‘live’ operational quality of the Replay deliverables; and ensure systems are set up correctly, and internally are fully functional to ensure delivery.

As with the nature of the events this spans, you will need to be prepared to work long days at weekends and midweek evenings, as we work whenever sport happens.

Outside of live operational support, the candidate will be across other aspects of project delivery to ensure the smooth running of the project as we continue to deliver and iterate on our services:

Working closely with the Operational team to:

• Produce thorough documentation for (and possibly deliver) training of college replay staff (both onsite technicians and Birmingham) - alongside Service Ops.
• Produce and refine thorough documentation for operational workflows (including but not limited to checklists, reporting, disaster recovery etc).
• Making sure to challenge the process - identify any gaps and/or inefficiencies in the way things are done

Working closely with the Project team to:

• Keep on top of quirks, ensuring any hardware issues are dealt with in a timely manner, and a plan put in place to action rectifying it

Working closely with the Tech Ops team:

• Although initially, the Tech Ops department will be driving the software development, to be the first level of resolution for operational issues and challenges (before handing over)
• Provide feedback on the software - from functionality as well as an ease of use standpoint

We will equip you with the training, support and full exposure to our systems to perform your day-to-day tasks but also encourage development and progression to help make an impact on what we do.

About You:

The ideal candidate will have the following:

• Good level of experience in Remote Support - both from a system standpoint and a communication standpoint
• Attention to detail for completing documentation
• Comfortable challenging current processes
• Good depth of knowledge of Collegiate sports, and a general interest in the sports this encompasses
• Proactive, problem-solving attitude
• Desire to grow your career

The anticipated annual base salary for this position is $50,000 to $57,500. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

In addition to a competitive base salary, this position is also eligible for a limited benefits package including healthcare benefits (medical, dental, and vision), vacation time, and eighty hours of paid sick leave time annually.