• About The Role

Role: Customer Service Advisor

Location: Middlewich

Salary: £23,492.04 + Commission

As a Customer Service Advisor in our Lung Cancer Screening department, you’ll be the first point of contact for all patient enquiries relating to appointment scheduling in our busy office based in Middlewich. To be successful in the position, you’ll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients. You’ll also be Flexible and be able to work in our in weekly working pattern as required.

Duties

• Complete telephone triage consultation to establish risk scores and eligibility for any further assessment.
• Handle inbound calls from patients needing to book or amend appointments
• Manage telephone queries from patients
• Contact patients who require follow up appointments to ensure they are booked within recommended NHS guidelines.
• Escalate any issues as and when they arise.
• Maintain accurate data on internal systems for reporting purposes.
• Adhere to robust quality assurance measures to meet national standards.
• Develop and maintain excellent relationships with all key stakeholders.
• Make healthcare better for our patients.

Experience

• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care
• Understand the importance of patient confidentiality and be aware of data protection
• Have excellent verbal and written communication skills
• Have responsibility for the health, safety and welfare of self and others and to comply at all times with the requirements of health and safety regulations
• Maintain and ensure observation of robust internal quality assurance measures to meet national standards
• Be comfortable with audits and reporting

What’s in it for you

What can InHealth offer you?

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Company contribution pension scheme
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About Us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

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