We are a fast-growing, FinTech company looking for a talented and enthusiastic individual to join our team. We are expanding, making this a perfect position if you would like to have a significant impact on our company’s growth and develop your role and career as the business evolves. You will join a team where your ideas will be welcomed and valued.

We are currently looking for a Payment Risk and Incidents Lead to join our dynamic and growing team in Cambridge. We are looking for a highly motivated individual with a keen interest in payments or back-office operations within the financial sector. You will be working within an established team that is back-office of our operations, receiving ample support so that you can be successful in your role. Our ideal candidate will demonstrate integrity and be detail-oriented whilst also being a personable and confident individual. You will be joining a team where your ideas will be welcomed and valued.

Role Responsibilities

Operational BAU Activities

• Support with monthly fees and interest allocation to client accounts. This is a time critical process and will be a key part of the role to support meeting SLAs at the start of each month.

• Payment Investigations, supporting timely resolutions of reconciliation discrepancies and client queries received through Client Services

Risk Management

• Support the development of Risk Control Self Assessments (RCSA) across the Payment Operations team, working closely with the Senior Manager.

• Produce monthly risk reporting, providing insights into the current risk profile and management of controls effectiveness within Payment Operations.

• Support and assist Risk development of Payments projects and releases, highlighting areas that require management response plans.

• Support Management with the development of 1LOD risk oversight, embedding controls and performing assurance checks to manage control effectiveness

Incident Management (Communicate, Escalate, Remediate)

• Responsible for the management of payment incidents, including communications, escalations and remediation with key internal stakeholders.

• Support with payment investigations, including root cause analysis, remediative actions, and lessons learned.

• Produce monthly MI reporting, providing insights and trends on incidents, including the identification of high-risk processes and management of control effectiveness.

• Support the development and facilitation of training from incident learnings with Senior Payment Managers, to support the development of the Payments Centre of Excellence. (CoE)

Operational Resilience

• Work with Senior Payments leadership to support testing and execution of payment failover processes, including working with third-party suppliers and internal stakeholders.

• Support management with the development and maintenance of runbooks for critical payment processes in conjunction with Senior Payments leadership.

• Assist with the development of robust failover plans when delivering payment projects and releases within the Payments Operations; this will involve working closely with the Payments Products team and Senior Payments Leadership.

Requirements

We work in an FCA-regulated environment, handling millions of pounds of client cash every day, so we need bright, high-quality individuals.

Experience and skills required for the role:

• Strong analytical skills, with experience with MS Excel

• Able to work without supervision, focusing on the interactions between different parts of the business and our banking partners, to deliver the required outcomes

• Accuracy and excellent attention to detail

Benefits

• Competitive compensation

• 25 days holiday (exc. Bank holidays)

• Pension contributions

• Private medical insurance

• Employee health and wellness discounts

• Cycle to Work Scheme

• Monthly happy hours and team lunches

• Lunch and learn training sessions.

Working Pattern

• Hybrid working pattern in Cambridge office, 3 days in the office, 2 days remote.