We are seeking an enthusiastic individual who enjoys a daily challenge, with the I can do attitude.

This position forms an important part of the parking service department for Reading Borough council, the successful applicant will be trained as part of the car park team, carrying out essential communication to our customers throughout the Reading Borough council area, this position will be office bases working with and under the supervision of management and colleagues, the role will carry relevant multi-tasking duties within the car park.

We are open to flexible working patterns which can suit the individual and the business needs.

About the role

• Responsibility for the review and processing of Car Park season ticket and permit passes for all Reading Borough Council Car Parks.
• To be main point of contact for customers regarding enquiries/complaints and to ensure that any follow up action has been taken.
• To ensure that the correct levels of payments are paid, checking for accuracy. To administer any invoices / VAT receipts.
• To reconcile weekly payments including cash, credit/debit card from a variety of sources.
• To update and monitor database/spreadsheets of these payments/season tickets/permit passes.
• Responsibility for the collation and submission of statistical information and production of Daily/ Weekly/Monthly performance management monitoring reports in respect of the Car Parks and On Street Pay, Display parking and CCTV Team.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:

Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading

Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively

Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential

Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity

About you

We are looking for someone with a can do attitude, someone that enjoys a challenge, can make things happen, whilst never losing sight of the customer.

• Computer literacy, knowledge of Microsoft Office Apps
• Good Communication skills.
• Willingness to work as part of a team and prepare to work on their own initiative.
• Driving licence preferred.

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years’ service, with the option to buy additional leave
• Local Government Pension Scheme (LGPS)
• Life Assurance - three times your annual salary (for members of the LGPS)
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted,
• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

To arrange a confidential discussion on this position please contact recruitment@reading.gov.uk

Closing Date: 23 March 2025

Interview Date: to be confirmed

Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.