If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.

As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, in your hands, we’ll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland.

We’ve built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.

Benefits:

• Base salary of £25,150
• Working only 1 in 4 weekends
• Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
• Hybrid working (if applicable)
• Enhanced family leave policies
• Up to 6% pension contribution
• 4x Life Cover
• Training support schemes to aid your development
• Enhanced sick pay policy
• Free fruit and hot drinks
• Employee Assistance Program
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
• A social committee which organises nights out and fundraising events
• Dress down Friday
• Free onsite parking
• Discounted gym membership

We pride ourselves on providing a best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support.

As a Customer Service Advisor, you’ll answer calls from customers and respond to emails. You’ll harness your empathetic, customer first approach to have a direct impact on our zero distance to customer attitude.

You’ll use extensive product knowledge to attempt to resolve customer service queries over the phone. If that’s not possible, you’ll arrange an engineer visit.

You’ll be based at our Bolton (BL2 6PU) Call Centre / Customer Service Centre and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things.

It’s a really exciting time to join our growing business, we’ve implemented best in class systems and are transforming how we do things. If you’re a customer Service Advisor who has experience in a Call Centre, Customer Service Centre or can demonstrate working in a customer service environment then apply today!

To find out more about what it’s like to work here, visit our careers site:

https://corporate.haier-europe.com/en-gb/careers/

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.

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