Job Title - 2nd Line IT Support Engineer - 6 Month FTC

Department - Technology

Salary - £28,000 per annum FTE

Location - Shoreham-by-Sea

We are offering a 6 month fixed term contract for this role, with an annual salary of £28,000 (pro-rata for the duration of the contract).

Established in 2003, Focus Group is one of the UK’s fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

We are now recruiting for a 2nd Line IT Support Engineer.

This position is dedicated to providing remote and onsite support specifically for Focus Group employees. The role involves offering 1st and 2nd line assistance to support our growing business. Daily tasks include managing a help desk queue, working with colleagues to resolve issues, and ensuring tasks are completed within the specified SLAs.

Principal Responsibilities/Duties

• Be responsible for dealing with 2nd line support issues that come into the helpdesk.
• A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team.
• Conscientious with a strong work ethic, energy, and resourcefulness to deliver change.
• Excellent time management and prioritisation skills.

Requirements

• At least three years’ experience in an IT support role.
• Ideally worked on an IT Support Helpdesk previously, in a managed service environment.
• Excellent telephone and remote support skills.
• Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages.
• Experience in networking (firewalls, routers, switches, VPN, wireless).
• Experience with VLANs, Hyper V, VM Ware and other virtual technologies.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.