Starling is the UK’s leading digital bank on a mission to make banking better! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a better way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2,800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts. We are a fully licensed UK bank but at the heart we are a tech first company with a platform that enables our brilliant products.

Product is part of the technology team at the very heart of Starling. We work in a fast-paced environment that is all about making progress and building things that keep us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions. Innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business.

The way to thrive at Starling is to be someone who is motivated and inquisitive, keen to help us understand problems and work collaboratively to design and build smart, pragmatic things that deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you’re located within a commutable distance of one of our offices so that we’re able to interact and collaborate in person.

About the role

As the first Product Manager focused on our internal technology platform, we need your help with enabling product thinking across the platform teams and maximising the impact of the platform across the organization. Our internal platform is not just about automation and tooling, it’s about creating a well-designed self-service product that serves our technology department and enables faster, more secure and reliable software delivery.

As a Platform Product Manager at Starling, you will collaborate closely with teams across Technology and work with the Platforms Division to ensure that the platform meets the needs of our engineers and aligns with the company’s broader technical strategy as well as its risk appetite. You will act as the voice of internal customers mainly across the Technology department but also across the organisation.

You will also be well-connected with the broader Product practice. At Starling, we spend our time building products that we’re really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We think being good at product requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We’re open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications.

You will be responsible for:

• Helping understand customers needs and lead on the creation and updating of products big and small
• Help explore opportunities across the product, getting stuck in to data, working on customer research and talking to lots of others right across Starling
• Working closely with our Customer Service teams and Product QAs to make sure we maintain a high quality product and identify trends or problems

Requirements

• Experience in a platform or technical product management, ideally within an internal developer platform, cloud infrastructure or DevOps environment.
• Strong understanding of software development workflows, CI/CD pipelines, Kubernetes, cloud platforms (AWS & GCP) and Infrastructure-as-Code (IaC).
• Strong communication skills, with the ability to provide clarity on difficult and messy problems
• Data-driven mindset with experience in making evidence-based product decisions.

Nice to haves

• Hands-on engineering experience or a technical background. Background in DevOps/backend/full-stack engineering.
• Experience working with platform-as-a-product approaches.
• Familiarity with SRE practices (Service Level Objectives - SLOs), observability and incident management.

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Stage 1 - 45 mins with one of the team
• Stage 2 - 60 mins interview with two team members
• Stage 3 - 45 min final with two executives

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.