Account Operations Executive

at TD SYNNEX (UK)  
IT Distributor
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About the job
Basingstoke, Hampshire, England
HYBRID  
Open to new applications
Full-Time ~ Permanent

Job Purpose:

Provide an excellent customer experience through full ownership of all sales administrative tasks including the accurate and timely processing of sales orders and directly interacting with Customers, Account Managers & any relevant internal departments.

Responsibilities:

  • Ownership of any customer related administration including the use of Portals, customer feeds and back order management
  • Ensure all orders/ amendments/ reports are actioned within agreed SLA’s, providing an exceptional level of service to the customer
  • Develop strong and professional relationships with Customers, Account Managers & any relevant internal departments
  • Take responsibility for ensuring any escalations are dealt with in a timely and effective manner
  • Take on any other duties as requested by their line manager to support the sales function to achieve agreed KPI’s

Knowledge Skills and Experience:

  • Strong attention to detail
  • Process driven & results orientated
  • Customer focused
  • Excellent organization skills
  • Effective time management and prioritizing skills
  • Numerate
  • Excellent telephone manner
  • Excellent communication skills
  • Excellent customer relations skills
  • SAP R3 (preferable)
  • Working knowledge of Word, Excel, Outlook

We value the difference that you bring and offer a culture for you to thrive and succeed.

LI-KG1

LI-HYBRID

Key Skills

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
TS

TD SYNNEX (UK)

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